Frequently Asked Questions

How do I make a booking

All bookings are completed online via our website into a booking system

Do I pay when I book?

No, we hold your credit card as a guarantee for your booking and then you pay the driver on the day who has a credit card machine on the bus. If you have a group of people then everyone can pay separately.

Do the tours still run if it is raining?

Yes the weather is not crucial to the tour as all tastings are conducted in the cellar door.

What are the cancellation terms and conditions?

We require 48 hours’ notice to cancel a booking without penalty

How do I make a cancellation?

All cancellations need to be by email and we will confirm the cancellation back to you 

Do the wine tours run every day?

Yes every day except Christmas Day, Boxing Day and New Year’s Day.

How do I check available seats?

Click on the “Book Now Button” to the right of the tour pages, select your preferred date from the calendar, enter the number of seats required, and the system will confirm available seats. If seats are not available please phone or email our office and we can check if there will be an extra vehicle running that day.

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How many passengers are on each bus?

There are between 14 and 16 passengers on each bus.

What time do the tours depart from the city?

The tour departs Melbourne around 9.00am after city pick ups which take place from various city locations between 8.30am – 9.00am

Do you pick up from Yarra Valley hotels and accommodation houses?

We pick up from some hotels and accommodation houses in the Yarra Valley. Check out the Yarra Valley pick up location list or email us with details of where you are staying for an answer. The pick up time will be between 9.45-10.05am.

What time does the bus return into CBD?

The bus arrives back around 6.00 pm depending on traffic

How many wineries will be be included in the tour?

You will visit a selection of 4 wineries and cellar doors during the tour. We always include a visit to Domaine Chandon and other wineries are selected by the driver on the day. This allows for a flexible itinerary.

Is lunch included on the tour?

Yes it is included except on the afternoon tours..

Are Vegetarians and Vegans catered for?

Yes both Vegetarian and Vegans have a menu choice to suit them

Do the buses have seat belts fitted?

Yes, all our vehicles have seat belts fitted to every passenger seat